Our purpose is to provide water for life. We are committed to making a positive impact for the good of our customers and communities.
We provide essential services to 2.6 million water customers and 4.7 million wastewater customers across Sussex, Kent, Hampshire and the Isle of Wight.
We are providing water for life
Enhancing health and wellbeing
It is our priority to ensure everyone has access to clean, safe and affordable water and effective and efficient wastewater services. We also want to ensure that our employees reflect the diverse communities we serve and that we are always improving.
Kids Drinking water
Protecting and improving the environment
It is our responsibility to help protect the water environment for future generations. This means not only looking after the environment but finding ways to leave it in a better state than we found it using nature-based solutions where possible, adapting to climate change and ensuring we manage our operations in a sustainable way.
Lake
Sustaining
the economy
We take an integrated, systems-thinking approach to creating long-term value for our customers and key stakeholders. Our decisions are shaped by their material issues, risk and value assessments and an underlying commitment to environmental, social and governance (ESG) matters.
Treatment systems employee
Our journey of delivering better outcomes for our customers and becoming a more resilient organisation.
Resilience is at the centre of our strategy to become brilliant at the basics while transforming key areas of our business. We believe there is a substantial opportunity to adopt a more integrated approach to the way that we deliver our services over the 2020–25 period; using systems thinking to look at the bigger picture, and how we might collaborate with our peers and other industries to deliver joint solutions to some of our bigger challenges.
Keith Lough
We have maintained the financial
stability of the company, ensuring
at the same time that we have
the appropriate financing in place
to deliver on our Business Plan
2020–25
Keith Lough
Chairman
Ian MacAulay
Our culture is underpinned
by our values of succeeding
together, doing the right thing
and always improving
Ian MacAulay
Chief Executive Officer