• Our purpose is to provide water for life. We are committed to making a positive impact for the good of our customers and communities.

    We provide essential services to 2.6 million water customers and 4.7 million wastewater customers across Sussex, Kent, Hampshire and the Isle of Wight.

  • How we are delivering our purpose

    We are providing water for life

    Enhancing health and wellbeing

    Supporting our customers, employees and communities in the South East

    It is our priority to ensure everyone has access to clean, safe and affordable water and effective and efficient wastewater services. We also want to ensure that our employees reflect the diverse communities we serve and that we are always improving.

    Kids Drinking water

    Kids Drinking water

    Protecting and improving the environment

    Ensuring a sustainable and resilient water future

    It is our responsibility to help protect the water environment for future generations. This means not only looking after the environment but finding ways to leave it in a better state than we found it using nature-based solutions where possible, adapting to climate change and ensuring we manage our operations in a sustainable way.

    Lake

    Lake

    Sustaining
    the economy

    Promoting innovation and a holistic approach to planning

    We take an integrated, systems-thinking approach to creating long-term value for our customers and key stakeholders. Our decisions are shaped by their material issues, risk and value assessments and an underlying commitment to environmental, social and governance (ESG) matters.

    Treatment systems employee

    Treatment systems employee

  • Our progress

    Our journey of delivering better outcomes for our customers and becoming a more resilient organisation.

    Resilience is at the centre of our strategy to become brilliant at the basics while transforming key areas of our business. We believe there is a substantial opportunity to adopt a more integrated approach to the way that we deliver our services over the 2020–25 period; using systems thinking to look at the bigger picture, and how we might collaborate with our peers and other industries to deliver joint solutions to some of our bigger challenges.

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    Drain repair

    Drain repair

  • Overview

    Chairman's statement

    Keith Lough

    Keith Lough

    We have maintained the financial
    stability of the company, ensuring
    at the same time that we have
    the appropriate financing in place
    to deliver on our Business Plan
    2020–25

    Keith Lough

    Chairman

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    Chief Executive's summary

    Ian MacAulay

    Ian MacAulay

    Our culture is underpinned
    by our values of succeeding
    together, doing the right thing
    and always improving

    Ian MacAulay

    Chief Executive Officer

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  • Value delivered to key stakeholders

  • Operational

  • Financial

  • Explore our report

    Our external environment

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    Our business model

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    Sustainability

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    Risks

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    Corporate governance report

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    Directors' remuneration report

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